“Quorum has a special ability to catalyse clarifications and decisions. Their dialogue and trust-based approach and structured process meant that our different points of view and attitudes were combined into a clear product with broad anchoring and a strong ownership in the organization"

Helle Bovbjerg Business manager KDI, KOMBIT

New strategy and business plan for the municipalities’ joint infrastructure


KOMBIT established a cross-disciplinary and supporting digital infrastructure called the Joint Municipal Infrastructure (den Fælleskommunale Infrastruktur) in connection with the tenders for the large cross-municipal professional solutions. The infrastructure ensures the distribution of central data to the municipalities, ensures reuse of standard functions across municipal systems, and coordinates and displays data from the municipalities’ own systems. Given the technological, data-related and market developments in the market for municipal IT, KOMBIT wanted to update the strategy for the Joint Municipal Infrastructure (IF 2.0) and transform it into an operational business plan. Quorum was engaged to support this process in terms of analysis, process and production.


Initially, Quorum carried out an analysis of the internal and external environment of the Joint Municipal Infrastructure with a focus on the two main customer groups, municipalities and suppliers, in order to establish a basis for uncovering the current situation, challenges and perspectives for the next five years.

Quorum advised and sparred with KOMBIT on problem formulation, method choice and target group, and developed and implemented the process and produced content for the strategy.

The analysis consisted of five parts, which included both qualitative and quantitative analyses;
1) Overview and analysis of municipal policy benchmarks and priorities
2) Technological development trends for relevant technology, data and platforms
3) Market analysis for coherent IT and data platforms, including competitor analysis of both public and private players
4) Customer analysis of current and future needs from municipalities and suppliers
5) An analysis of KOMBIT’s own understanding of the future role of the Infrastructure

Based on the analyses, a strategy and target images for the Joint Municipal Infrastructure were developed in close cooperation with key stakeholders in and around KOMBIT. The target images were then broken down into more detailed strategy elements. These included, for example, what role the Joint Municipal Infrastructure should play, including positioning, alliances and cooperation in the network/ecosystem of public infrastructures, which components should undergo further or new development, as well as the new focus areas with which the Infrastructure could support the future municipal business needs. Based on the strategic choices, specific roadmaps and business plans were drawn up for the further development of technical components, advisory support services, navigation in the ecosystem, new sourcing models, etc.

The result

With support from Quorum, KOMBIT uncovered the current situation of the Joint Municipal Infrastructure and developed and implemented a new strategy and business plan for its further development with specific action plans for execution.

There is a large ownership of the strategy, which on a daily basis functions as a central benchmark and decision-making basis for decisions and priorities regarding the development of the Joint Municipal Infrastructure for both KOMBIT, the municipalities and Local Government Denmark (KL).