Express Rengøring currently uses a manual recording system. They find it time consuming and difficult to maintain the necessary overview.
For some customers, Express Rengøring uses the customer’s own time-recording system. But this is not optimal. It has resulted in loss of revenue and discrepancies between the customer’s time recording data and that of Express Rengøring.
Consequently, Express Rengøring wanted to implement a new IT system that would make recording hours easier and more transparent for both themselves and their customers. Therefore, they asked Quorum to help them choose an IT solution.
Quorum scoured the market for relevant IT solutions and selected three potential providers based on the requirements that were defined together with Express Rengøring.
For each provider, Quorum drew up an overview of the available functions, the implementation of the solution and a business case.
Quorum presented the potential providers to Express Rengøring and advised the company on which IT solution would add the most value.
Based on Quorum’s advice, Express Rengøring chose to implement a system with a time-recording box at the premises of each customer. Employees check in and out with a chip.
Both the customer and Express Rengøring have access to the system and both parties will be able to follow each individual record. This makes it easier to monitor the number of hours spent. The expectation is that the initiative will provide a full return on investment after just two months and that the initiative will create more loyal customers and attract new ones.