The story behind – Business Process Mapping and Project Initiation Document for a Payroll Service Center
Københavns Kommune was preparing for a major upgrade of their payroll administration system and was within the same timespan about to insource critical payroll administration tasks and responsibilities, the nature of which they had very little knowledge. Københavns Kommune had recognised the need for analysis and knowledge about the collected tasks and processes required for a complete in-house payroll administration as well as a detailed master plan for the in-sourcing project.
How we supported – Insight into the nature and responsibilities of the critical processes they were about to in-source
Quorum helped Københavns Kommune in scoping the analysis of therto outsourced processes, carrying out documentation and analysis of processes, data objects, data flow, system usage and competences needed to perform the critical steps in payroll administration across in-house and currently out-sourced processes. Quorum’s work presented Københavns Kommune with an unprecedented insight into the nature and responsibilities of the critical processes they were about to in-source
The result – An operating model for a complete payroll service centre
Based on the insights from the analysis Quorum established a Project Initiation Document that laid out the target for the operating model for a complete Payroll Service Centre as well as a master plan including risk model, resources, competences and timeframe for the execution of its design, transition and stabilization.