"The collaboration with Quorum created value for us because we got the organization included in the decision process, which was a well-managed process with clear progress. Quorum’s experience of interacting between business and IT systems was essential in order to be able to translate our needs and requirements into something that the supplier could understand, and something that we can follow up on in relation to design and implementation of the solution"

Thomas Bergmann, Department Manager, Treatment plant, Novafos

Preparation for joint operation & maintenance

The story behind

After a recent merger, Novafos had combined the organization to fewer locations. However, within Operations & Maintenance there were at least three different solutions, thus, Novafos wanted just one common system to be able to plan and operate from. Quorum was chosen to drive the process of selecting the system and preparing the organization for implementation.


Quorum Consulting uncovered the needs of the different supply areas and departments through a number of meetings. This took the form of requirements and user journeys that were consolidated and approved by key employees. Through a series of inspiration meetings, the key requirements and wishes were addressed, after which three suppliers were chosen to be part of the final selection process. In the selection process the employees and the management were involved in evaluating the different solutions and suppliers, and a final platform and partner was chosen. Quorum helped negotiate and put the contractual basis in place.


Through a controlled process, Novafos chose a common solution that both employees and managers agreed upon. In addition, competencies and processes regarding operation and maintenance were clarified such that the necessary resources were consolidated to complete a successful implementation.