“Quorum’s open and inclusive approach creates a positive space for cooperation, which is of decisive importance for efficient facilitation of clarification and decision making processes in the complex landscape of interested parties that exists within the healthcare sector”

Sanne Jensen, cross-regional project manager, Region Hovedstaden

Patient Reported Outcome – Cross-regional project

PRO helps patients experience to influence on their treatment

Patient Reported Outcome (PRO) is information about the patient’s health that comes directly from the patient without any added information or interpretation by healthcare professionals or other involved persons.

The purpose of PRO is to let patients experience more influence on their treatment, to ensure that healthcare professionals have a more focused dialogue with their patients and that treatment is prioritised to create the most value for the individual patient.
The goal of the project was to establish a cross-regional foundation of methods and organisational structures for implementation of PRO within treatment of epilepsy, prostate cancer and breast cancer chemotherapy.

Three clinical coordination forums, each covering all five Danish regions, were established. Their task was to establish the basic clinical prerequisites for the PRO project over just three workshops.

These prerequisites subsequently function as the framework for implementing PRO in the five regions. The clinical prerequisites include goals and benefits arising from using PRO, organisational structures and workflows, patient questionnaires and algorithms for decision support for healthcare professionals.

Method – Quorum planned, prepared, facilitated and documented

Quorum planned, prepared, facilitated and documented the three workshops in each of the three clinical coordination groups, which consisted of leading clinical experts, doctors and nurses from the five regions, representatives from the clinical databases, hospital directors, as well as patients and patient representatives.
Quorum also wrote the final report, which was subsequently used as the foundation for the regional PRO implementation projects.

Results

Quorum ensured that the clinical coordination groups achieved success despite an extremely accelerated process and tight deadlines. Based on the workshop results, foundational prerequisites for the national implementation of PRO for outpatient controls were established.
The process also took into account the overall picture of the execution of the transition necessary to ensure value-creation in a cross-regional perspective as well as in hospital-specific courses of treatment.

”Quorum Consulting’s in-depth understanding of and knowledge about framework conditions in the healthcare sector and its various interested parties, combined with their analytical approach, gives them a keen eye for the core of often very complex issues. As a partner, Quorum is always well-prepared, reliable and flexible.” Quote: Sanne Jensen, cross-regional project manager, Region Hovedstaden

This also in relation to differences in workflows, organisation, processes and system support. Taking the composition of the coordination groups into account, an inter-regional consensus was reached on both results and how to implement them.

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